frequently asked questions
You’re engaged! Yay! Congrats!
“but wait - now what?”, right?!
We know this is probably your first rodeo when it comes to wedding dress shopping so we’re here to make the ride a little less bumpy for you! We’ve answer some of the most frequently asked questions to help you feel like you can tackle wedding dress shopping like a pro.
Frequently Asked Questions
before your twirl experience
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Yes, we do require appointments at Twirl! Our shop is located in a little house on Clay Avenue, and all of our gowns are displayed in the rooms where brides try on dresses. As such, browsing our collections in-person isn’t possible. But we keep our Pinterest page updated with our inventory so that you can virtually browse the designers we carry!
MAKE AN APPOINTMENT →
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We recommend shopping at least 12 months in advance to ensure that your dress shopping experience is as stress-free as possible!
Our special order gowns typically take about 6-9 months to be made and shipped. Once you have your dress, the alterations process will take about 3 months.
If you don’t have the full 12 months, we can either shop our off-the-rack collection or explore designer rush shipping options.
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Our appointment experiences allow for different guest counts!
EXPLORE EXPERIENCES →
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We have a parking lot behind our little house that you are more than welcome to use! The driveway is to the right of the shop. Street parking is also available, but just make sure to pay the meter on weekdays.
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We have 8 different designers at Twirl, including an exclusive collection called Heart Full of Joy. You can see a full list of our designers & their price points HERE!
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Our in-store samples range from bridal sizes 8-28 (roughly everyday sizes 4-24). However, we have the ability to order bridal sizes 2-34 for the majority of our designers!
Bridal sizing can be tricky because each collection runs on a different size chart that is entirely dependent upon the designer’s country of origin. For this reason, your stylist will guide you through choosing a size that works best for you based on your measurements rather than asking you what size you are.
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Our wedding dresses range from $1200 to $5500 with the majority being $1800-2800.
We also keep a small selection of sample gowns that are available to purchase off-the-rack (hyperlink). This collection ranges from $500-$2000.
after you say “yes!”
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For the Mini and Classic Experiences, the appointment fee will be credited to your wedding dress purchase.
For the Legacy Experience, the appointment fee goes toward elevating & customizing your experience and is separate from your wedding dress purchase.
The fees are refundable if you cancel your appointment with more than 24 hours notice.
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We accept cash, debit/credit cards, checks, and any combination of the three.
We have two different payment options at Twirl: Payment-In-Full or Payment Plan.
Our Payment Plan requires 60% of the payment to be made so that we can order your dress. The remaining 40% will be split into the next 3 months and automatically withdrawn from your preferred card. There is a $100 administrative fee for this option, which will be rolled into your payment plan total.
Please Note: Over the years, we have had requests from brides and their guests to tip their bridal stylist. For this reason, there will be an option to leave your stylist a tip at checkout. The tip options are 5%, 10%, 15%, 20% and Other ($0.00). Please know that while tips are always appreciated, they are never expected.
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We do not offer in-house alterations, but we do have a preferred list of local seamstresses whom we trust and adore! You are not forced to sign a contract with our preferred seamstresses, but we do recommend them wholeheartedly!
Our Lexington recommendations are listed below:
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